Projects members have been involved in:

  • Website review: user testing to review content and ease of use from a consumer perspective.

  • Policy review: as policies come up for review, panel members evaluate the policy from a consumer perspective and make suggestions to enhance the documentation.

  • Patient led training: the patient perspective is regularly used when training staff members on a new treatment technique to ensure the patient impact is front of mind. For example, a breast cancer patient kindly took the time to provide written feedback about the delivery of her treatment which was then turned into video format to educate the radiation therapy group.

  • Recognising patients as teachers: A host of past-patients have given key notes at annual staff meetings for example, The Annual Clinical Collaborative.

  • Technology: There is a proposal to launch a patient app where consumers are involved in vendor review and the selection process.

  • New “Look and Feel” centre design: A consumer was a valued member of the panel for selection of interior design companies that pitched for the new overall design of GenesisCare centres. Having a consumer as a valued member of the panel ensured patients were front and centre of all decisions. 

  • Safety and quality: A consumer was part of a series of safety and quality meetings in Queensland to provide a patient perspective on how to continually improve the service.

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GenesisCare is largest provider of radiation oncology in Australia, the UK and Spain, and also the leading provider of cardiology and sleep treatments in Australia. We exist to fill the treatment gap for the biggest disease burdens – cancer and heart disease – in an environment of substantial unmet demand from an ageing population. Click here to learn more